Name: TyVia
Address: WA, US
Telephone: (360) 383-5945

Question 1

What does TyVia transport?

Accepted Answer

TyVia transports healthcare-related materials between facilities: properly packaged laboratory specimens and diagnostic materials, pharmacy items for business clients, medical supplies and equipment, and healthcare documents and records. Shipments move between businesses and healthcare organizations rather than as consumer parcel delivery.

Question 2

What items are prohibited or unsupported?

Accepted Answer

TyVia does not transport improperly packaged or unlabeled materials, hazardous materials outside what a shipment's packaging and documentation support, cash or high-value valuables, illegal items, live animals, or human remains. Any shipment requiring a certification, permit, or temperature condition TyVia has not confirmed in writing is unsupported until it has been discussed and approved in advance.

Question 3

What packaging must the sender provide?

Accepted Answer

The sender is responsible for packaging, sealing, and labeling every shipment in accordance with the requirements that apply to its contents, including any leak-resistant or secondary containment required for specimens. Shipments should be presented ready for transport with the destination clearly identified. TyVia does not repackage or relabel shipments.

Question 4

What areas does TyVia serve?

Accepted Answer

Current coverage is listed on the Service Area page and is kept up to date as TyVia grows. Locations outside the listed areas may still be possible depending on distance, timing, and service requirements — contact TyVia and we will tell you directly whether we can serve your location.

Question 5

Can individuals request pharmacy deliveries, or is service business-to-business only?

Accepted Answer

TyVia is a business-to-business service. Requests are accepted from pharmacies, healthcare facilities, laboratories, long-term care organizations, and other approved business clients. TyVia does not accept individual consumer delivery requests; if you are a patient, please contact your pharmacy or provider, who can arrange courier service with us.

Question 6

Does TyVia offer recurring routes?

Accepted Answer

Yes. Recurring daily, weekly, or custom routes are available for organizations with regular transportation needs, including facilities that need more than one pickup per day. Recurring service is set up through a quote request so schedules, locations, and handling requirements can be agreed in advance.

Question 7

Is after-hours service available?

Accepted Answer

After-hours, weekend, and urgent transportation may be available by arrangement. Contact TyVia to discuss your requirements. After-hours coverage is arranged in advance rather than assumed, so please confirm availability before relying on it for a time-critical shipment.

Question 8

How is a pickup confirmed?

Accepted Answer

Submitting the pickup form creates a request and returns a reference number — it is not a confirmation. TyVia reviews the request and contacts you directly to confirm the pickup window, delivery details, and any handling requirements. Service is scheduled only once TyVia has confirmed it with you.

Question 9

How do urgent and STAT requests work?

Accepted Answer

Select STAT / Urgent on the pickup form so the request is prioritized, and call TyVia directly for anything genuinely time-critical so we can confirm availability immediately. TyVia does not publish guaranteed response or delivery windows; the achievable timing for your shipment is confirmed with you before pickup.

Question 10

How is pricing determined?

Accepted Answer

Pricing depends on distance, priority, frequency, and the handling a shipment requires, so quotes are prepared per organization rather than from a fixed public rate card. Submit a quote request with your locations, volumes, and schedule and TyVia will follow up with pricing for your specific routes.

Question 11

How can a customer open a business account?

Accepted Answer

Submit a quote request describing your locations, weekly volume, preferred pickup windows, and any after-hours or handling requirements. TyVia reviews the request, discusses service details with you, confirms what we can support, and then sets up recurring service and billing arrangements.

Question 12

How does chain of custody work?

Accepted Answer

Shipments remain in the courier's control from pickup through delivery and are released only to an appropriate recipient at the destination. Formal documented chain-of-custody records are not currently advertised as a standard service. Contact TyVia at (360) 383-5945 or deliveries@tyviatransport.com to confirm what we can support for your organization before you schedule service.

Question 13

Is proof of delivery available?

Accepted Answer

Electronic proof of delivery with digital signature capture is not currently advertised as a standard service. Contact TyVia at (360) 383-5945 or deliveries@tyviatransport.com to confirm what we can support for your organization before you schedule service.

Question 14

Are temperature-controlled services available?

Accepted Answer

Temperature-controlled transport is not currently advertised as a standard service, and senders should not assume a temperature range will be maintained. Contact TyVia at (360) 383-5945 or deliveries@tyviatransport.com to confirm what we can support for your organization before you schedule service.

Question 15

Can patient information be entered in website forms?

Accepted Answer

No. Do not enter patient names, dates of birth, medical record numbers, diagnoses or other protected health information in this form. Call TyVia to coordinate shipments requiring protected information. Website forms are for operational logistics details only — company, contacts, addresses, timing, and handling requirements.

Medical Courier Questions, Answered

What TyVia transports

Service and coverage

Requesting service

Handling, records, and privacy

Ready to move something that can't wait?