Training our personnel have completed internally. These are training programs, not third-party certifications or accreditations.
Applicable TyVia personnel complete HIPAA and privacy training focused on protecting sensitive healthcare information, limiting access to what the delivery requires, and maintaining confidentiality throughout transportation.
Training covering occupational exposure awareness, standard precautions, appropriate use of protective equipment, and the steps to follow in situations involving potentially infectious materials.
Defensive driving training emphasizing safe vehicle operation, hazard awareness, following distance, adverse-weather driving, and responsible transportation of time-sensitive healthcare shipments.
Training completed for personnel who transport UN3373 Category B biological substances, covering packaging expectations, labeling, segregation, and handling requirements for applicable shipments. This is training, not a certification for every category of regulated material.
Training not listed above has not been completed and is not claimed. Completing UN3373 / Category B training means TyVia personnel are trained to handle properly packaged Category B biological substances; it does not make TyVia a certified carrier for every regulated material. Contact us before scheduling a shipment with specific regulatory requirements.
Each courier completes the steps applicable to the services they are assigned. We use accurate terms — trained or qualified — rather than calling everything a certification.
Training and qualification records are maintained by TyVia as applicable to assigned services and operational requirements. TyVia does not publish individual personnel documents, driver's-license details, or screening records.
TyVia does not publish claims about background screening, Motor Vehicle Record reviews, or license verification, because those programs have not been formally implemented and documented. If your organization requires specific screening as a condition of service, contact TyVia before contracting so we can tell you exactly what we can and cannot support.
Operating practices we follow on every delivery.
Shipments remain in the courier's control from pickup through delivery and are handed to an appropriate recipient at the destination. Shipments are not left unattended in public areas.
Pickup and delivery details are confirmed directly with your team before service is performed, and exceptions are communicated to your point of contact.
Shipments must be packaged, sealed, and labeled by the sending organization in accordance with applicable requirements. TyVia inspects the outer condition of the container at pickup.
TyVia follows a documented chain-of-custody process so that responsibility for a shipment is recorded at each transfer point. Every request receives a reference number, and custody events are recorded against it in TyVia's dispatch system.
Standard custody documentation is a core part of TyVia's healthcare courier service and is included where applicable. Enhanced or customer-specific chain-of-custody documentation is quoted as custom pricing. Internal security details are intentionally not published — contact TyVia if your organization requires specific custody documentation for a contract.
Vehicle safety equipment and personal protective equipment standards for couriers transporting healthcare materials.
Drivers are trained to follow TyVia's procedures — and to contact dispatch — when a damaged or leaking shipment is encountered, rather than improvising. TyVia is not a hazardous-materials emergency response provider.
Temperature-controlled transportation is available when appropriate and agreed upon for the shipment — it is not applied to every vehicle or shipment automatically. Where agreed, TyVia uses insulated containers, appropriate cooling materials, monitoring where required, and documented escalation for temperature excursions.
Deliveries are recorded against the shipment reference number so your organization has a clear record of what was delivered, where, and when.
Proof-of-delivery records are kept free of patient-identifying information wherever possible. Business-account customers can request delivery documentation for their own shipments.
Business-account customers get the clearest picture of their delivery history. See how business accounts work.
Standards for vehicles used to transport healthcare shipments.
The day-to-day service rules healthcare teams ask about before contracting: how shipments are released, what happens when a delivery cannot be completed, and how exceptions are escalated.
Signature capture is configured per delivery, so each shipment is released the way your organization requires.
Healthcare shipments are never abandoned. When a destination is closed, a recipient is unavailable, or access is refused, the courier follows a fixed escalation path.
TyVia commits to service levels, not to guaranteed minute-level arrival times, and tells you when timing changes.
Damaged packaging, temperature concerns, access problems, and vehicle issues all route to the same documented escalation process.
TyVia limits access to healthcare information to what the delivery actually requires.
TyVia works from the principle that a courier does not need patient information to move a shipment. We ask only for what a pickup and delivery actually require: locations, contacts, timing, and a shipment reference number.
Do not enter patient names, dates of birth, medical record numbers, diagnoses or other protected health information in this form. Call TyVia to coordinate shipments requiring protected information.
Read our Privacy Policy for how submitted information is handled and retained.
TyVia claims only the training and procedures described on this page. We do not hold ourselves out as certified or accredited by any third party. If your organization needs qualification or training documentation as part of a contracting or vendor-onboarding process, request it directly — we do not publish individual personnel records.
