Question 1

Are the displayed prices guaranteed?

Accepted Answer

No. The published rates are starting rates and a pricing guide, not a binding offer. TyVia confirms the final price with you before dispatch.

Question 2

What determines the final price?

Accepted Answer

Distance between verified pickup and delivery locations, urgency, number of stops, timing (including after-hours, weekend, or holiday dispatch), waiting time, shipment size, and any special handling requirements.

Question 3

How are route miles calculated?

Accepted Answer

Mileage is based on the practical driving route between the confirmed pickup and delivery addresses, not straight-line distance. If addresses change after the estimate is issued, the mileage and price are recalculated.

Question 4

Are there after-hours fees?

Accepted Answer

Yes. After-hours, weekend, and holiday dispatch carry additional starting charges, listed under possible additional charges. These are included in your estimate whenever the timing is known in advance.

Question 5

What happens if the courier must wait?

Accepted Answer

The first 15 minutes of waiting at a stop are included. Beyond that, waiting is charged at $1.50 per minute.

Question 6

Is parking included?

Accepted Answer

Parking and tolls are passed through at actual cost when they apply to your delivery. They are estimated in advance where the locations are known.

Question 7

Are recurring routes discounted?

Accepted Answer

Recurring routes are priced individually rather than at a fixed published discount. TyVia reviews route time, mileage, stop count, and frequency, then provides customized pricing for your organization.

Question 8

When is payment required?

Accepted Answer

Payment terms are confirmed with you before service. One-off deliveries are typically paid at the time service is arranged, while approved business accounts are invoiced on an agreed schedule.

Question 9

Is submitting a pickup request a confirmed booking?

Accepted Answer

No. A submitted request is not a confirmed booking. TyVia reviews the details and confirms the service and price directly with you before dispatch. For anything urgent, call TyVia so we can confirm immediately.

Question 10

Can patient information be included in a quote?

Accepted Answer

No. Do not enter patient names, dates of birth, medical record numbers, diagnoses or other protected health information into website forms, estimates or payment notes. Call TyVia to discuss shipments that require protected information.

Pickup-to-delivery distance	Standard same-day	Rush: 2–4 hours	STAT/direct
0–10 miles	$45 starting rate	$65 starting rate	$95 starting rate
11–20 miles	$60 starting rate	$80 starting rate	$120 starting rate
21–40 miles	$85 starting rate	$110 starting rate	$160 starting rate
More than 40 miles	$120 starting rate	$140 starting rate	$210 starting rate

Additional service	Starting charge
After-hours dispatch	$35
Weekend dispatch	$25
Holiday dispatch	$50
Additional stop	$20 per stop
Waiting time	First 15 minutes included; then $1.50 per minute
Parking and tolls	Actual cost
Cancellation before dispatch	$25
Cancellation after dispatch	Up to the full minimum delivery charge
Failed pickup or inaccessible location	Up to the full minimum delivery charge
Oversized equipment or special handling	Custom estimate
Return trip	Based on added distance and time

Straightforward medical courier pricing

Starting rates by distance and service level

0–10 miles

11–20 miles

21–40 miles

More than 40 miles

Standard same-day

Rush: 2–4 hours

STAT/direct

Pricing guide — not a binding offer

Possible additional charges

After-hours dispatch

Weekend dispatch

Holiday dispatch

Additional stop

Waiting time

Parking and tolls

Cancellation before dispatch

Cancellation after dispatch

Failed pickup or inaccessible location

Oversized equipment or special handling

Return trip

Recurring routes and business accounts

Pricing questions

Before you request an estimate

Ready to move something that can't wait?